運送政策

Shipping policy

Hong Kong Shipping policy

Shipping Times and Costs

Shipping Method	Delivery Window	Shipping Cost
All orders in Hong Kong & Macao.	3-5 business days	Complimentary

Door to door delivery (ONLY for Hong Kong)

Delivery area: We offer to ship to all locations in Hong Kong SAR (residential and business addresses only).

Delivery fee: Free shipping (*Free shipping offer is applicable for orders in Hong Kong and only.)

Shipping method: We offer door-to-door delivery to residential and commercial addresses, but not hotel or PO Box addresses. When the cargo is ready we will provide you with a tracking number.

Delivery time: We will deliver your order within 3-5 business days of your order. It takes 3-5 working days for delivery in the main Hong Kong area. Orders are delivered Monday to Friday from 9am to 5pm, excludingSaturdays and Sundays and statutory public holidays.

**STELLAM cannot be held responsible for delivery delays.

Macau Orders Shipping policy

Macau Orders: In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

Shipping Times and Costs

Shipping Method	Delivery Window	Shipping Cost
Standard Shipping Under MOP$2000	7 business days	MOP$50
Standard Shipping Over MOP$2000	7business days	Complimentary

Delivery fee: Free shipping on any Macau orders over MOP$2000. In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

The delivery cost will be calculated automatically on the final payment page.

Shipping method: We offer door-to-door delivery to residential and commercial addresses, but not hotel or PO Box addresses. When the cargo is ready we will provide you with a tracking number.

Delivery time: We will deliver your order within 7business days of your order.
**STELLAM cannot be held responsible for delivery delays.

Australia, Japan, Malaysia, Singapore, South Korea Orders Shipping policy

Australia, Japan, Malaysia, Singapore, South Korea Orders: In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

Shipping Times and Costs

Shipping Method	Delivery Window	Shipping Cost
Standard Shipping Under USD$100	7-14 business days	USD$15
Standard Shipping Over USD$100	7-14 business days	Complimentary

Delivery fee: Free shipping on any Australia, Japan, Malaysia, Singapore, South Korea orders over USD$100. In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

The delivery cost will be calculated automatically on the final payment page.

Shipping method: We offer door-to-door delivery to residential and commercial addresses, but not hotel or PO Box addresses. When the cargo is ready we will provide you with a tracking number.

Delivery time: We will deliver your order within 7-14 business days of your order.
**STELLAM cannot be held responsible for delivery delays.

International Orders Shipping policy

International Orders: In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

Shipping Times and Costs

Shipping Method	Delivery Window	Shipping Cost
Standard Shipping Under USD$380	7-14 business days	USD$38
Standard Shipping Over USD$380	7-14 business days	Complimentary

Delivery area: Only applicable to Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States

Delivery fee: Free international shipping on any orders over USD380. In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

The delivery cost will be calculated automatically on the final payment page.

Shipping method: We offer door-to-door delivery to residential and commercial addresses, but not hotel or PO Box addresses. When the cargo is ready we will provide you with a tracking number.

Delivery time: We will deliver your order within 7-14 business days of your order.
**STELLAM cannot be held responsible for delivery delays.

China Orders Shipping policy

China Orders: In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

Shipping Times and Costs

Shipping Method	Delivery Window	Shipping Cost
Standard Shipping Under CNY¥2000	7-14 business days	CNY¥100
Standard Shipping Over CNY¥2000	7-14 business days	Complimentary

Delivery fee: Free shipping on any China orders over CNY¥2000. In addition to the delivery fee, there may be additional taxes or duties that the customer will need to pay upon receipt.

The delivery cost will be calculated automatically on the final payment page.

Shipping method: We offer door-to-door delivery to residential and commercial addresses, but not hotel or PO Box addresses. When the cargo is ready we will provide you with a tracking number.

Delivery time: We will deliver your order within 7-14 business days of your order.
**STELLAM cannot be held responsible for delivery delays.

Delivery failed order:

Occasionally orders are returned to us with incorrect addresses, PO Box and hotel addresses, failed delivery attempts, or rejected by recipients. When the courier returns the undeliverable package to us, we will refund the original shipping fee after deducting the original shipping fee, and the customer will be charged an additional delivery fee and handling fee of HKD100.

Please make sure the buyer or recipient authorises the receipt, Stellam is not responsible for any loss caused by other recipients receiving the package.

Ask the customer to inspect the goods for any discrepancies, quantity and/or physical damage immediately after delivery. If you notice any discrepancies, quantities and/or physical damage, please see Exchanges andReturns. Stellam Group Ltd reserves the right to reject your claim if the customer has signed for the goods upon receipt.